Industry Insights - Mystery Shopping Services

Want to Keep Your Best Employees Happy and Productive?

by: Carl PhilipsPublished on: 06/05/2026

Keeping your best employees happy

An important shift in leadership approach Happy employees
Want to Keep Your Best Employees Happy and Productive?

Nobody’s even trying

by: Carl PhilipsPublished on: 06/05/2026

Does anyone care about customer service

Is customer service dead
Nobody’s even trying

Why Leaders Should Stop Treating Leadership as a Burden

by: Carl PhilipsPublished on: 11/03/2026

Do you have a have to or a get to approach

An important shift in leadership approach
Why Leaders Should Stop Treating Leadership as a Burden

This Waffle House Video Parody Nails 4 Keys to Great Employee Training. Here’s Why

by: Carl PhilipsPublished on: 31/07/2025

Humor and training generates attention

This Waffle House Video Parody Nails 4 Keys to Great Employee Training. Here’s Why